Post-purchase surveys for Shopify
Capture zero-party data right on the Thank You and Order Status pages: attribution, NPS, and product feedback, with no code and no storefront scripts.
Analytics
Aggregate responses instantly so you can see how customers found you, what they liked, and where they hesitated. Daily trends in 7, 14, 30, or 90-day windows with month-over-month comparisons.
Follow-up questions appear based on previous answers. Reduce survey fatigue and collect more relevant data.
Embedded inline on the Thank You and Order Status pages. No redirects, no popups.
NPS & alerts
Built-in Net Promoter Score calculation with Promoter / Passive / Detractor segmentation. Get webhook alerts in Slack, Microsoft Teams, or any URL when your NPS score drops below a threshold you set.
Export all responses or filter by survey, date range, and NPS segment. CSV-injection protected.
Launch in minutes with pre-built templates for NPS, CSAT, marketing attribution, and shopping experience surveys.
Targeting
Target by order total, item quantity, customer tags, shipping country, currency, or specific products and variants. Combine conditions with AND/OR logic and set priority to control which survey wins.
Set start and end dates for seasonal campaigns, product launches, or A/B testing different surveys.
Single select, multi select, short text, long text, star rating, NPS (0–10), and dropdown. Mix across multi-question surveys.
How it works
No theme edits, no developers. Install and you're collecting feedback the same day.
Start from NPS, CSAT, attribution, or shopping-experience templates, or build your own from seven question types.
Choose who sees it with rules on order total, tags, country, products, and more, then schedule it or run it always-on.
Customers answer on the Thank You and Order Status pages. Results aggregate live, with alerts and CSV export when you need them.
Pricing
Start for free. Upgrade when you need more responses.
Get started with no commitment.
Install freeEverything in Free, plus unlimited responses and exports.
Install ProFAQ
No. Surveys render natively inside Shopify's Thank You and Order Status pages as a checkout extension, so there are no external scripts on your storefront and nothing to install in your theme.
None. Build surveys, set targeting rules, and turn the extension on from the app's visual editor. Most merchants launch their first survey in a few minutes.
Yes. OrderSurvey only collects the responses customers choose to give, honors Shopify's mandatory data-request and redaction webhooks, and protects CSV exports against injection.
Up to 100 responses per month, unlimited surveys, both the Thank You and Order Status placements, conditional branching, and targeting rules. Upgrade to Pro for unlimited responses, CSV export, and webhook alerts.
Free up to 100 responses per month. Set up your first survey in minutes.
Install on ShopifyNo code · GDPR compliant · cancel anytime